Privacy Policy
Last updated: 10 October 2026
Who we are and our role as data controller
truthflowza operates this website as the data controller under the UK GDPR and Data Protection Act 2018. We are responsible for deciding how and why your personal data is processed when you visit our site or use our services related to professional media feeds, video operations and broadcasting support.
Who this notice applies to
This policy covers all visitors to the site, including potential clients, media professionals, suppliers and any other individuals who interact with us online or provide information through our contact form. It does not apply to offline activities or third-party websites linked from our pages.
Categories of personal data we collect and their sources
We collect contact details such as name, email address and organisation information when you submit the contact form. Usage data including IP address, browser type and pages viewed is gathered automatically through server logs. No data is obtained from social media or public directories unless you voluntarily provide it.
Purposes of processing and legal bases
Responding to enquiries relies on legitimate interest to provide customer service. Site analytics are processed under legitimate interest to improve functionality. Cookie preferences are managed under consent in line with PECR. We never process data for marketing without explicit consent.
Whether providing data is obligatory
Supplying contact information through the form is voluntary; however, without it we cannot respond to your message. Browsing the site without accepting non-essential cookies remains possible, though some features may be limited.
Cookies and similar technologies
We use essential cookies for site operation and optional analytics cookies. Full details, including how to manage preferences, are set out in our separate Cookie Policy which is accessible via the site-wide cookie banner.
Processors, recipients and legal disclosures
Service providers such as hosting companies and email delivery platforms act as processors under contract. We may disclose data if required by law enforcement or regulatory bodies in the United Kingdom. No sale of personal data occurs.
International transfers and safeguards
Some processors may be located outside the UK. In such cases we rely on UK adequacy regulations or standard contractual clauses approved by the Information Commissioner’s Office to protect your data during transfer.
Retention periods and criteria
Contact form data is retained for twelve months after the last interaction. Server logs are kept for ninety days. Cookie consent records are stored for two years. These periods may be extended only where legal obligations require longer retention.
Security and data minimisation
Appropriate technical measures including encryption in transit and access controls are applied. We collect only the minimum data necessary for each purpose and regularly review storage practices to avoid unnecessary retention.
Your data subject rights
You may request access, rectification, erasure, restriction, portability or objection to processing. Submit requests by emailing [email protected] or writing to 6 Union Court, 20-22 Union Road, London, SW4 6JP, England. We aim to respond within one month.
Withdrawing consent and objecting to marketing
Where processing is based on consent you can withdraw it at any time by contacting [email protected]. You also have the right to object to any direct marketing or profiling activities; we do not currently conduct such activities.
Right to complain to the supervisory authority
If you believe we have mishandled your data you may lodge a complaint with the Information Commissioner’s Office via their website or by post to their office in Wilmslow, Cheshire.
Children and age restrictions
Our services are intended for professional users aged eighteen and over. We do not knowingly collect data from individuals under eighteen.
Automated decision-making and profiling
No automated decisions or profiling that produce legal or significant effects are carried out on this website.
Changes to this policy
We may update this notice to reflect legal or operational changes. The version date at the top of the page indicates the most recent revision. Continued use of the site after an update constitutes acceptance of the revised terms.