Payment and Refund Policy

Last updated: 10 October 2026

Scope of the Policy and Services Covered

This Payment and Refund Policy applies to all transactions conducted through truthflowza for access to professional media feed services. These include training courses on video operation, live signal management, content distribution, camera work, and the creation of high-quality feeds for news and television broadcasting. The policy covers purchases of digital courses, subscription access to live feeds, and related professional development materials provided to customers in the United Kingdom.

Prices, Currencies, Taxes and Additional Charges

All prices are displayed in British Pounds Sterling. Value Added Tax at the prevailing UK rate is included where applicable. Additional charges may apply for premium live signal access or extended course modules. Customers are notified of any extras before completing a purchase. No hidden fees are added after authorisation.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, bank transfers, and approved digital wallets. Payments are authorised through secure third-party processors compliant with UK financial regulations. All card details are encrypted and never stored on our systems. Authorisation occurs instantly for most methods, with bank transfers confirmed within two business days.

Order Confirmation and Contract Formation

Upon successful payment, customers receive an email confirmation detailing the purchased course or feed access. A binding contract forms when we send this confirmation. Access credentials are provided immediately for digital content unless otherwise stated.

Cancellation Rights and Applicable Periods

Under UK consumer law, customers have a 14-day cooling-off period from the date of purchase for most services. This right does not apply once digital content has been downloaded or streamed, or if a course has begun. Subscriptions may be cancelled at any time with notice, effective from the next billing cycle.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for unused digital courses within the cooling-off period if no content has been accessed. Live feed subscriptions are non-refundable after the first broadcast cycle. Promotional offers and completed training modules are excluded. Services already rendered or customised feeds cannot be refunded.

Step-by-Step Procedure to Request a Refund

To request a refund, contact us via the form on our Contacts page or email [email protected]. Provide your order number, purchase date, and reason for the request. Include any relevant details such as access status. Requests must be submitted within the applicable period to be considered.

Inspection, Approval, Rejection and Notification

Each request is reviewed within ten business days. We assess whether content was accessed and eligibility criteria are met. Customers are notified by email of approval or rejection with a clear explanation. Approved refunds are processed promptly.

Refund Method, Processing Time and Fund Arrival

Refunds are issued to the original payment method. Credit card refunds typically appear within five to ten business days. Bank transfers may take up to fourteen days. We notify customers once the refund has been initiated.

Special Rules for Digital Content, Subscriptions and Services

Digital courses and live media feeds are treated as immediate performance services. Access begins upon confirmation, limiting cancellation rights accordingly. Subscription cancellations prevent future billing but do not retroactively refund used periods. Promotional bundles follow the same rules as standard purchases.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments are retried once automatically. Duplicate charges are investigated and refunded within seven days upon verification. Chargebacks are handled in accordance with card scheme rules. Suspected fraudulent activity leads to immediate account suspension and reporting to relevant UK authorities.

Mandatory Consumer Rights in the United Kingdom

This policy does not affect your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR. You remain entitled to remedies for faulty services or misdescribed products regardless of this policy. Contact the Citizens Advice service for further guidance.

Contact Route, Policy Changes and Last Updated Date

For questions, use the contact form on our Contacts page or reach [email protected]. We may update this policy to reflect legal changes. The current version is dated 10 October 2026 and replaces all prior versions. Continued use of the site constitutes acceptance of updates.